Privacy Policy

ScribeMatrix (“we,” “us,” or “our”) operates the ScribeMatrix platform (the “Platform”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or use our Platform.

By using the Platform you consent to the data practices described in this policy. If you do not agree with its terms, please do not use the Platform. This policy is incorporated by reference into our Terms & Conditions.

We collect information you provide directly, information collected automatically, and information from third parties.

Information you provide:

• Account registration data (name, email address, password).
• Profile information (pen name, bio, writing preferences, avatar).
• Payment information processed securely by our payment provider — we do not store full card details.
• Communications you send to us, including support requests.
• Content you create, upload, or publish on the Platform.

Information collected automatically:

• Log data — IP address, browser type, pages visited, time and date, referring URL.
• Device information — hardware model, operating system, unique device identifiers.
• Usage data — features used, actions taken, session duration.
• Cookies and similar tracking technologies (see Section 05).

We use the information we collect to:

• Provide, operate, and maintain the Platform and its features.
• Process transactions and send related information, including purchase confirmations and invoices.
• Send administrative communications such as account updates, security alerts, and policy changes.
• Personalise your experience and deliver content relevant to your interests.
• Analyse usage trends to improve the Platform’s performance and functionality.
• Detect, investigate, and prevent fraudulent or illegal activity.
• Comply with legal obligations and enforce our Terms & Conditions.
• Send marketing communications where you have given consent (you may opt out at any time).

We do not sell your personal information. We may share your data in the following circumstances:

• Service providers. Trusted third-party vendors who assist in operating the Platform (hosting, payment processing, analytics, email delivery) under strict data-processing agreements.
• Business transfers. In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
• Legal requirements. When required by law, court order, or government authority, or to protect our rights, property, or safety.
• Aggregated data. Non-personally identifiable, aggregated statistics may be shared publicly or with partners.
• With your consent. Any other sharing will be done only with your explicit consent.

We use cookies and similar technologies (local storage, session storage) to operate the Platform, remember your preferences, and understand how you use our services.

• Essential cookies are required for the Platform to function and cannot be disabled.
• Analytics cookies help us understand usage patterns. You may opt out via your browser settings.
• Preference cookies remember your settings such as language and theme.

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality. We do not currently respond to Do Not Track signals.

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account at any time through your account settings or by contacting us.

We may retain certain information after account deletion where required by law, for fraud prevention, dispute resolution, or enforcement of our agreements. Aggregated, anonymised data may be retained indefinitely.

Depending on your jurisdiction you may have the following rights regarding your personal data:

• Access. Request a copy of the personal data we hold about you.
• Rectification. Request correction of inaccurate or incomplete data.
• Erasure. Request deletion of your personal data (“right to be forgotten”).
• Restriction. Request that we restrict processing of your data in certain circumstances.
• Portability. Receive your data in a structured, machine-readable format.
• Objection. Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent. Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at help@scribematrix.com. We will respond within 30 days.

We implement industry-standard technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. These measures include TLS encryption in transit, hashed password storage, and restricted staff access.

Despite our efforts, no security system is impenetrable. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

The Platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at help@scribematrix.com and we will take steps to delete it promptly.

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction.

Where we transfer data outside the European Economic Area, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your information in accordance with this policy.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes we will notify you by email or by a prominent notice on the Platform before the change takes effect.

We encourage you to review this policy periodically. Continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out: